Local Information & Services
Based on the 2006 Census, the population of the City of Ottawa is estimated at 812,129 people, and the Ottawa-Gatineau region is estimated at 1,130,761 people.
English and French are commonly spoken, as well as some Spanish, Italian, Portuguese, Chinese, and Vietnamese.
- Universities: Carleton University, University of Ottawa, St. Paul's University, and Université du Québec en Outaouais.
- Community colleges: Algonquin College and La Cité Collégiale
Most businesses, government offices, banks and liquor stores are closed on the following days:
- New Year's Day (January 1 annually)
- Family Day (Mon, February 17, 2014/Mon, February 16, 2015)
- Good Friday (April 18, 2014/April 3, 2015), Easter Sunday (April 20, 2014/April 5, 2015), Easter Monday (April 21, 2014/April 6, 2015) - banks and government (stores are open Good Friday in Québec)
- Victoria Day (Mon, May 19, 2014/Mon, May 18, 2015)
- Fête nationale (June 24 annually) - Québec
- Canada Day (July 1 annually)
- Civic Holiday, called Colonel By Day in Ottawa (Mon, August 4, 2014/Mon, August 3, 2015) - Ontario
- Labour Day (Mon, September 2, 2013/Mon, September 1, 2014/Mon, September 7, 2015)
- Canadian Thanksgiving Day (Mon, October 14, 2013/Mon, October 13, 2014/Mon, October 12, 2015)
- Remembrance Day (November 11 annually) - banks and government
- Christmas Day (December 25 annually)
- Boxing Day (December 26 annually)
- Banking hours differ by bank and branch, but are generally the same as common working hours (9am to 5pm). Some banks are open later or on weekends or Thursday evenings.
- Most businesses accept debit cards as a form of payment.
- Most major credit cards are accepted in Ottawa.
- Automated Teller Machines (ATMs) are located in banks and in various other locations throughout the city. They are usually available during and outside of regular banking hours, although often with an additional service fee.
Currency can be exchanged at banks or at currency exchange stations. Some hotels and other merchants accept foreign currency, but it is recommended that visitors exchange currency before they arrive.
For good service at a restaurant, a tip of 15% of the pre-tax bill is customary. Some restaurants add a service charge to the bill, especially in large groups, in which case further tipping is not expected. Tipping is also customary in bars, salons/spas, and taxis.
For up-to-date tax information, visit the Canada Revenue Agency website at www.cra.gc.ca/visitors.
- ONTARIO: Liquor Control Board of Ontario (LCBO) outlets are sales agents for wines and spirits in Ontario. Wine, liquor and a selection of foreign and Canadian beers are available. Wine is also available at several stores run by individual wineries. Beer may be purchased in Ontario at The Beer Store. Both LCBO outlets and Beer Stores are open daily, including some holidays. Drinking hours in bars and restaurants are from 11 a.m. until 2 a.m. The legal drinking age is 19 years.
- QUÉBEC: In Québec, wines and liquors may be purchased at Société des alcools du Québec (SAQ) outlets. Beer and some wines are available at grocery and convenience stores. The legal drinking age is 18 years.
- There are stiff penalties for drinking and driving in both Ontario and Quebec.
In Ontario and Quebec, smoking is prohibited in all enclosed public places and workplaces, including restaurants and bars.
- Outlets and voltage (110 volts) are the same as in the United States. Small appliances such as hair dryers, irons, and razors can be used in Canada.
- For those from other countries, adapters are required for electrical appliances.
- The frequency of electrical current in Canada is 60 Hz.
Canada adheres to the metric system. Units such as the litre, metre, and kilogram are used for measurement. Celsius is used to measure temperature.
- In Ottawa: The area code for Ottawa and the surrounding area is 613. Before dialing locally, use 613 and then the 7-digit phone number.
- In Gatineau: The area code for Gatineau is 819.