Ottawa Tourism

Destination Development

Ottawa Tourism invests in strategies that improve Ottawa as a destination for visitors, with the aim to offering the best visitor experience possible such that our visitors become Ottawa’s best ambassadors. We do this in a number of ways, including surveying our visitors about their trip to Ottawa, offering customer service training to Ottawa’s frontline staff, sharing information regularly with our tourism industry through membership activities and listening to what our industry is telling us about trends within their areas of expertise, and striking strategic partnerships to test pilot initiatives or to advocate for policy changes. In each case, the end goal is to make Ottawa the best visitor destination that it can be, to address impediments to tourism growth, and to capitalize on future tourism opportunities.