Ottawa Tourism

Member Newsletter

September 2018

Find out what’s new with Ottawa Tourism programs, members and people in this latest edition of the Ottawa Tourism Member Newsletter.

Convent​ion Sales

Convent​ion Sales

OTTAWA IS FIRED UP!

Our Convention Sales team is celebrating some hot wins this month that will pay dividends in the coming years.  After hosting another successful Association of Municipalities Annual Conference (AMO) in August–the first of three in a row (2018-2020)–Ottawa has been awarded hosting rights for both the 2022 and 2024 Annual Conferences. We’ve likewise secured a multi-program agreement for two Unifor conventions: the Ontario Regional Council 2020 and the Canadian Council 2021. Combined, these two events will bring 7,000 room nights to the city.  And the streak continued when the team travelled to Seattle for the International Association of Fire Fighters (IAFF) Conference in August.  IAFF members voted unanimously to award Ottawa their 2022 Conference, which will bring over 10,000 room nights to the city–the biggest event ever hosted here!

Membership

Membership

10 NEW MEMBERS!

Ottawa Tourism is pleased to welcome 10 new members to its ranks this month. Check them out!

Elgin Area Business Association

Hampton Inn by Hilton Ottawa Airport

Homewood Suites by Hilton Ottawa Airport

Residence Inn by Marriott Ottawa Airport

South Nation River Conservation Authority (South Nation River Conservation)

The Agenda Production & Event Management Inc.

The Business Inn & Suites (595799 Ontario Limited)

The Ottawa International Animation Festival

Wandure Inc.

Windswept Integrated Technologies Inc.

Marketing

Marketing

VISITOR GUIDE 2019

The 2019 Ottawa Tourism Visitor Guide is going into production this fall, with distribution beginning in January, Watch for advertising opportunities through St. Joseph Media, coming your way via email in late September.

M​embership

M​embership

STARS FINALISTS ANNOUNCED

The finalists for this year’s Stars of the City program have been announced. Check them out here.  The Stars of the City Recognition Evening is set for October 17 at Algonquin College. Purchase tickets here

M​embership

M​embership

PARTNERSHIPS POWER GROWTH

Join our panel of members as they discuss how they identified potential partnerships at Building Your Own Powerful Partnerships – Wednesday, September 19th,  2018 – 9:30AM  at the Ottawa Conference and Event Centre. Explore gaps and opportunities in Ottawa’s tourism landscape and brainstorm on new partnership opportunities for your business. Registration has closed, but space may still be available. Email [email protected] now!

Staff Update

Staff Update

TWO NEW STAFF MEMBERS

Ottawa Tourism welcomes two new members to our team. Mischa Kaplan has joined us as Manager, People and Corporate Culture effective September 10. Mischa comes to Ottawa Tourism with a wealth of experience in human resources and organizational design. He was the founder and CEO of the Cardinal Research Group, a consulting firm specializing in training and organizational design. He has also held a consulting position with Invest Ottawa, and was the President of Rainbow Foods, a growing natural food company based in Ottawa. Along with his professional experience, Mischa is Vice Chair of the recently consolidated Ottawa Board of Trade and is a part-time teacher at Algonquin College. Mischa was a 2016 recipient of the 40 Under 40 award from the Ottawa Chamber of Commerce.  Mischa can be reached at [email protected] 

Jessie Schenk has joined our team August 23 as Project Coordinator.  Jessie is replacing Lizzy Low who is on maternity leave. Jessie comes to Ottawa Tourism from Ottawa Sports and Entertainment Group where she served as Foundation Coordinator, and has also held a variety of other roles there, including Business Development Coordinator and Ticket Operations Assistant.  Jessie can be reached at [email protected]

Marke​ting

Marke​ting

ORDER TEAR OFF MAPS

Contact Ottawa Tourism at [email protected] before September 25 to order and pick up tear off maps that you may require before mid-December.  As the office will be temporarily relocated for two months, we will be unable to fulfill orders between September 26th and December 10th.

Destination D​evelopment

Destination D​evelopment

CUSTOMER SERVICE TRAINING

We want to see Ottawa become a leader in customer service, building the capital’s reputation as a friendly and caring city. To do this, Ottawa Tourism, working with Algonquin College and La Cité, has launched the Ottawa Host Customer Service Training, a free training tool aimed at empowering hotel, attraction, restaurant, and transportation frontline staff with the knowledge and information needed to provide outstanding customer service to Ottawa visitors. Our next move is to gain widespread usage of the tool within our tourism industry – and here’s where you come in.  You can be part of the initiative by building the 2 modules that are part of the Ottawa Host training into your on-boarding of new employees, and encourage existing ones to take it. The modules take about 30 minutes each to complete, and participants come away with a personalized certificate to show that they have done the Ottawa Tourism training. As tourism businesses, our members know that customer service is crucial in the tourism industry and has the power to make or break people’s perceptions of a destination. Frontline employees are extremely important to the visitor experience. This new training tool equips our dedicated tourism industry professionals with the destination knowledge and skills required to provide excellent customer service.

The modules are available through this link: Ottawa Host Customer Training.

Travel Trade

Travel Trade

GOING AND COMING

The Travel Trade team will be heading to the International French Travel Market (IFTM) Top Resa in Paris, September 25-29, then head to the UK as part of the Destination Ontario UK Sales mission October 1-5. In August and September, the team hosted two Chinese FAMs. The first in late August was conducted in partnership with Tourism Kingston, and welcomed 14 receptive operators with tours in Chinese. In mid-September, the team hosted 10 tour operators from China in partnership with Montreal Tourism. Ten additional FAMS will be hosted throughout the fall, welcoming operators from Australia, Japan, German and the UK.

Travel Tra​de

Travel Tra​de

CLASS ACT

Ottawa Tourism attended the SYTA Conference (Student & Youth Travel Association) along with four members. Through appointments, Ottawa met with 29 Tour Operators resulting in 22 Leads. Ottawa Tourism was also part of a Canada Sponsorship, hosting the Tour Operator Lounge for the Appointments, with Tourism Toronto, Banff & Lake Louise Tourism, Tourism Winnipeg and Ellison Tours & Travel. Additional Exposure for Ottawa was earned through this sponsorship.

Convention Sales

Convention Sales

CSAE IS COMING; ARE YOU GOING?

A friendly reminder that Ottawa is hosting the Canadian Society of Association Executives (CSAE) Conference from October 24-26, 2018. The CSAE Conference is a great opportunity to meet and network with over 500 representatives from industry and professional associations, charities and issue-specific organizations across Canada. There is still some time to register. Visit here for more details.

Memb​ership

Memb​ership

DISCOUNT FOR MEMBERS

The SAAS North technology conference is coming to Shaw Centre in late November. As a valued Ottawa Tourism member, you can save 25% off registration with promo code SN-OttawaTourism. Visit here to register.

Des​tination Development

Des​tination Development

INDIGENOUS TOURISM FUNDING

The Indigenous Tourism Association of Canada (ITAC) invites Canadian Indigenous tourism businesses to apply for funding of up to $10,000 each to support tourism product development, designed to improve market-ready and export-ready status.

Deadline for submissions is Friday, September 28, 2018 by 4:30 p.m. PST. Apply here.

Marketin​g

Marketin​g

GROWING SOCIAL

Ottawa Tourism is very active promoting our beautiful city on Social Media. This summer we just hit 100,000 followers on Facebook ! Be sure to engage with us and visitors by using #MyOttawa or #MonOttawa on Twitter and Instagram.

Office Renos

Office Renos

OTTAWA TOURISM OFFICES

Ottawa Tourism is breaking down the walls! We are redesigning our current office footprint, and as a result, we will be located elsewhere for a few weeks. Please note that the 150 Elgin Street office location will be closed October 1 to approximately January 2. But it will be BUSINESS AS USUAL! We will be reachable online or by the phone and happy to come see you during this transition.

Communications

Communications

HEAR US ROAR

Check out our Ottawa in the News section to read the articles listed below, and for even more content on Ottawa from media, bloggers, and influencers from all around the world! Summer coverage includes:

  • Australian travel writer Lisa Richardson produced a piece on Flight Centre Australia on Top 5 things to do in Ottawa for families
  • Leigh McAdam features Gatineau Park and Mer Bleue in two blog posts on her blog HikeBikeTravel
  • Montréal-based blogger Maude Goyer produced a great article for the e-magazine of the well-known Québec personality Véronique Cloutier, Véro, outlining fun family activities to do in Ottawa
  • Carolyn B. Heller tells us about the best ways to spend two days in Ottawa in her Forbes Travel Guide piece;
  • In Rough Guides, U.K.-based travel writer Edward Aves rounds up top things to do in the capital;
  • Tomo Kembery and Rosie Roman highlight ways to spend 48hrs in Ottawa, Ontario in their LALA Magazine article;
  • Luciana Torazon shows off highlights from her Ottawa trip in a Casal a Bordo YouTube video.
  • U.K.-based travel writer Jenni Dogget gave her tips on how to visit Ottawa like a local in her Travel Weekly article.

The page is updated with new content each month, so we invite you to bookmark the section and keep a close eye on what journalists are saying about our great region!

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